Please read the policies below as it is your responsibility to comply to them. By making a reservation you agree to follow ALL policies, terms and conditions.
St. Francis Cottage is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us to discuss the situation. Below are our general deposit, payment and cancellation policies.
Reservations: We accept most major credit cards to confirm a reservation. Please let us know at booking if you will be using a gift certificate or a discount voucher. We will respond with a confirmation email, and if you do not receive it, please call us at 423.400.4177 to confirm your reservation.
Room Occupancy: Room rates are based on single or double occupancy, and they include complimentary beverages, early-evening Social Hour, and a full gourmet breakfast. An additional fee of $30.00 per room per night will be charged for each additional guest, to accommodate food and housekeeping costs. Please understand that guest rooms, their amenities and facilities are for the exclusive use of registered guests only, including weddings and events.
Check In and Check-Out: Check-in is between 2:30 p.m. – 7:30 p.m., and we gladly accommodate traveler schedules for late check-in, with prior notice by phone, email or text. Check-out is 12:00 Noon.
Safety Issues: For the safety of all guests, and as required by our insurance policy, open flames of any type are not allowed in guest rooms or in any guest related common area inside the Cottage. This includes, but is not limited to, candles, incense, or other scent-related products.
Children: SFC is not suitable for guests under 12 years old, although an exception is made when booking the entire house. Guests will be responsible for any children's safety and held liable for any damages caused by any member of their party.
Deposit and Payment for room reservations and add-ons (not event-related): A one-night deposit plus applicable taxes per room plus any add-ons is charged at the time of booking for any single-night stay. Weekend, multiple nights and holidays are charged at booking for 50% of the entire stay including any add-ons plus applicable taxes, per room, either online or by phone. Deposit is applied to the balance of your payment. Payment in full is due at check-in, and we accept cash and most major credit cards, however, we do not accept pre-paid credit or pre-paid debit cards. Payment for gift shop items and gift certificates is collected when purchased. (See below for special event, elopement and wedding policies.)
Room Cancellations and Changes for room reservations and add-ons (not special event-related): Cancellations and changes (for any reason) must be made at least 14 days prior to arrival date, or a fee of one night’s stay plus taxes will be charged. Unless canceled, we are unable to issue a refund for any room(s) reserved but not occupied and you will be charged for the full reservation along with the price of any add-on package(s). If you have reserved the entire Cottage, we require notification of cancellations and changes 30 days prior to arrival date, and the above cancellation provisions will apply.
Your reservation is not deemed canceled until you have received a cancellation confirmation from St Francis Cottage.
Pets: A non-refundable $30.00 charge per reservation will apply for steam cleaning. Guests are responsible for any and all damages to the property or its furnishing caused by a pet. (See damages below)
Deposit and Payment for Events or rental of all rooms:
In consideration of all guests, all rooms must be rented if you plan to host an event at SFC, such as a family reunion or a retreat. The rooms are considered part of the package.
We welcome mid-week event bookings for all types of gatherings based on availability and occupancy. Please call for details.
Event(s) Deposit and Payments:
When booking all the rooms at the cottage for a specific event (non-wedding related, such as reunions, retreats, group getaway weekends, etc.), a two-day minimum is required with a 50% deposit for all rooms and any add-ons, plus applicable taxes. Deposit is applied to your balance. Payment in full is due at check-in, and we accept cash and most major credit cards, however, we do not accept pre-paid credit or debit cards. Payment for gift shop items and gift certificates is collected when purchased.
Event(s) Cancellations: Cancellations and changes (for any reason) must be made at least 30 days prior to arrival date or a fee of one night’s stay, plus add-ons is applicable. Room reservations canceled 30 days or more from the arrival date will gladly be refunded, exclusive of a $175.00 processing fee. Unless canceled, we are unable to issue a refund for any room(s) reserved but not occupied and you will be charged for the full reservation along with the price of any add-on package(s). If your have reserved the entire Cottage, we require notification of cancellations and changes 30 days prior to arrival date, and the above cancellation provisions will apply.
Your reservation is not deemed cancelled until you have received a cancellation confirmation from St Francis Cottage.
Force Majeure: In the event of a natural disaster such as severe storms causing an extended power outage, we will do our best to find you other accommodations or refund the cost of your unused reservation.
Theft and Damage: SFC is not responsible for loss of possessions or money. For our guest’s safety, security cameras monitor the premises (excluding guest rooms). The credit card on file will be charged for any damage to SFC or theft of its personal property.