Please read the policies below as it is your responsibility to comply to them. By making a reservation you agree to follow ALL policies, terms and conditions.
St. Francis Cottage is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us to discuss the situation. Below are our general deposit, payment and cancellation policies.
Reservations: We accept most major credit cards to confirm a reservation. Please let us know at booking if you will be using a gift certificate or a discount voucher. We will respond with a confirmation email, and if you do not receive it, please call us at 423.400.4177 to confirm your reservation.
Room Occupancy: Room rates are based on single or double occupancy, and they include complimentary beverages, early-evening Social Hour, and a full gourmet breakfast. An additional fee of $15.00 per room per night will be charged for each additional guest, to accommodate food and housekeeping costs. Please understand that guest rooms, their amenities and facilities are for the exclusive use of registered guests only, including weddings and events.
Check In and Check-Out: Check-in is between 2:30 p.m. – 7:30 p.m., and we gladly accommodate traveler schedules for late check-in, with prior notice by phone. PLEASE CALL to schedule late check-in. Check-out is 11:00 A.M..
Safety Issues: For the safety of all guests, and as required by our insurance policy, open flames of any type are not allowed in guest rooms or in any guest related common area inside the Cottage. This includes, but is not limited to, candles, incense, or other scent-related products.
Children: SFC is not suitable for guests under 11 years old, although an exception is made when booking the entire house. Guests will be responsible for any children's safety and held liable for any damages caused by any member of their party.
Deposit and Payment for room reservations and add-ons (not event-related): A one-night deposit plus applicable taxes per room plus any add-ons is charged at the time of booking for any single-night stay. Weekend, multiple nights and holidays are charged at booking for 50% of the entire stay including any add-ons plus applicable taxes, per room, either online or by phone. Deposit is applied to the balance of your payment. Payment in full is due at check-in, and we accept cash and most major credit cards, however, we do not accept pre-paid credit or pre-paid debit cards. Payment for gift shop items and gift certificates is collected when purchased. (See below for special event, elopement and wedding policies.)
Room Cancellations and Changes for room reservations and add-ons (not special event-related): Cancellations and changes (for any reason) must be made at least 14 days prior to arrival date, or a fee of one night’s stay plus taxes will be charged. Unless canceled, we are unable to issue a refund for any room(s) reserved but not occupied and you will be charged for the full reservation along with the price of any add-on package(s). If you have reserved the entire Cottage, we require notification of cancellations and changes 30 days prior to arrival date, and the above cancellation provisions will apply. IF YOU BOOKED THROUGH A THIRD PARTY (Expedia, Hotels.com, Orbitz, etc.) you must cancel the reservation there. We will then be notified and can make the applicable refund.
Your reservation is not deemed canceled until you have received a cancellation confirmation from St Francis Cottage.
Pets: PETS ALLOWED ONLY IN THE HYDRANGEA ROOM. A non-refundable $15.00 + applicable taxes charge per reservation will apply for additional cleaning and maintenance. Guests are responsible for any and all damages to the property or its furnishing caused by a pet. PETS ARE NOT ALLOWED ON THE BEDS OR BEDDING, except that provided for animals.(See damages below) ALL PETS must be house broken and you must provide name, breed, age, and weight of animal prior to arrival. Approval of any animal is at our discretion.
The only pets allowed in the public areas of SFC are certified / documented SERVICE ANIMALS.
The Hydrangea Room on the first floor contains a separate outdoor entrance, and it is the ONLY pet-friendly room available at SFC. Small pets are welcome (generally under 40 lbs.) at SFC. A maximum of two (2) dogs or cats is permitted, however, any pet that is dangerous or aggressive towards others is prohibited.
Pets are not allowed on any furniture in the guest room.
Pets must be crated when unattended (whether owners are on the premises or not) and you are responsible for your pet’s disturbance while you are not in your guest room. If your pet cannot be left alone without negatively impacting the stay of another guest, such as by whining or barking, you will need to take your pet(s) with you when you leave your guest room. SFC requires that guests provide us with cell phone numbers so that we can notify you of any disturbance caused by your pet while you are away.
Due to Hamilton County Health Regulations, pets are not allowed in the interior common areas. However, well-behaved, non-barking dogs are allowed on the porch and the exterior grounds. Since SFC is not entirely secured by fencing, for the safety of your pet they must be on a leash when taken outside the Hydrangea Room.
You are welcome to walk your pet on the 2.3-acre SFC premises, however, you are responsible for removing your pet’s waste left in or near the building and exterior grounds, gardens, walkways and parking areas. Plastic bags and and a disposal bin are provided as part of the pet fee. No clean-up is necessary for waste left in the exterior wooded areas of the premises.
If there is any damage to the SFC furnishings or grounds, the credit card on file will be charged for replacement value or repairs.
Deposit and Payment for Events or rental of all rooms:
In consideration of all guests, all rooms must be rented if you plan to host an event at SFC, such as a family reunion or a retreat. The rooms are considered part of the package.
We welcome mid-week event bookings for all types of gatherings based on availability and occupancy. Please call for details.
Event(s) Deposit and Payments:
When booking all the rooms at the cottage for a specific event (non-wedding related, such as reunions, retreats, group getaway weekends, etc.), a two-day minimum is required with a 50% deposit for all rooms and any add-ons, plus applicable taxes. Deposit is applied to your balance. Payment in full is due at check-in, and we accept cash and most major credit cards, however, we do not accept pre-paid credit or debit cards. Payment for gift shop items and gift certificates is collected when purchased.
Event(s) Cancellations: Cancellations and changes (for any reason) must be made at least 30 days prior to arrival date or a fee of one night’s stay, plus add-ons is applicable. Room reservations canceled 30 days or more from the arrival date will gladly be refunded, exclusive of a $175.00 processing fee. Unless canceled, we are unable to issue a refund for any room(s) reserved but not occupied and you will be charged for the full reservation along with the price of any add-on package(s). If your have reserved the entire Cottage, we require notification of cancellations and changes 30 days prior to arrival date, and the above cancellation provisions will apply.
Your reservation is not deemed cancelled until you have received a cancellation confirmation from St Francis Cottage.
Force Majeure: In the event of a natural disaster such as severe storms causing an extended power outage, we will do our best to find you other accommodations or refund the cost of your unused reservation.
Theft and Damage: SFC is not responsible for loss of possessions or money. For our guest’s safety, security cameras monitor the premises (excluding guest rooms). The credit card on file will be charged for any damage to SFC, including linens and towels too soiled to be used again, or theft of its personal property .