ST FRANCIS COTTAGE POLICIES

Please read the policies below as it is your responsibility to comply to them. By making a reservation you agree to follow ALL policies, terms and conditions.


St. Francis Cottage is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call us to discuss the situation. Below are our general deposit, payment and cancellation policies.

Reservations: We accept most major credit cards to confirm a reservation. Please let us know at booking if you will be using a gift certificate or a discount voucher. We will respond with a confirmation email, and if you do not receive it, please call us at 423.400.4177 to confirm your reservation.

Room Occupancy: Room rates are based on single or double occupancy, and they include complimentary beverages, early-evening Social Hour, and a full gourmet breakfast. An additional fee of $30.00 per room per night will be charged for each additional guest, to accommodate food and housekeeping costs. Please understand that guest rooms, their amenities and facilities are for the exclusive use of registered guests only, including weddings and events.

Check In and Check-Out: Check-in is between 2:30 p.m. – 7:30 p.m., and we gladly accommodate traveler schedules for late check-in, with prior notice by phone, email or text. Check-out is 12:00 Noon.

Children:  SFC is not suitable for guests under 12 years old, although exception is made when booking the entire house. Guests will be responsible for any childrens safety and held liable for any damages caused by any member of their party.

Deposit and Payment for room reservations and add-ons (not event or wedding related): A one-night deposit plus applicable taxes per room plus any add-ons is charged at the time of booking for any single-night stay. Weekend, multiple nights and holidays are charged at booking for 50% of the entire stay including any add-ons plus applicable taxes, per room, either online or by phone. Deposit is applied to the balance of your payment. Payment in full is due at check-in, and we accept cash and most major credit cards, however, we do not accept pre-paid credit or pre-paid debit cards. Payment for gift shop items and gift certificates is collected when purchased. (See below for special event, elopement and wedding policies.)

Room Cancellations and Changes for room reservations and add-ons (not special event or wedding related): Cancellations and changes (for any reason) must be made at least 14 days prior to arrival date, or a fee of one night’s stay plus taxes will be charged. Unless canceled, we are unable to issue a refund for any room(s) reserved but not occupied and you will be charged for the full reservation along with the price of any add-on package(s). If your have reserved the entire Cottage, we require notification of cancellations and changes 30 days prior to arrival date, and the above cancellation provisions will apply.

Your reservation is not deemed cancelled until you have received a cancellation confirmation from St Francis Cottage.

Deposit and Payment for Events, Elopements and Outdoor Weddings:
In consideration of all guests, all rooms must be rented if you plan to host a wedding or other weekend event at SFC, such as a family reunion or a retreat. The rooms are considered part of the package.

Elopement ceremonies may be scheduled without booking the entire Cottage and the room(s) are considered part of the package.

We welcome mid-week event bookings for all types of gatherings based on availability and occupancy. Please call for details.

Event(s) Deposit and Payments:
When booking all the rooms at the cottage for a specific event (non-wedding related, such as reunions, retreats, group getaway weekends, etc.), a two-day minimum is required with a 50% deposit for all rooms and any add-ons, plus applicable taxes. Deposit is applied to your balance. Payment in full is due at check-in, and we accept cash and most major credit cards, however, we do not accept pre-paid credit or debit cards. Payment for gift shop items and gift certificates is collected when purchased.

Event(s) Cancellations: Cancellations and changes (for any reason) must be made at least 30 days prior to arrival date or a fee of one night’s stay, plus add-ons is applicable. Room reservations canceled 30 days or more from the arrival date will gladly be refunded, exclusive of a $175.00 processing fee. Unless canceled, we are unable to issue a refund for any room(s) reserved but not occupied and you will be charged for the full reservation along with the price of any add-on package(s). If your have reserved the entire Cottage, we require notification of cancellations and changes 30 days prior to arrival date, and the above cancellation provisions will apply.

Your reservation is not deemed cancelled until you have received a cancellation confirmation from St Francis Cottage.

Elopement Packages:

Deposit and Payments

A 50% deposit plus applicable taxes per room plus any add-ons is charged at the time of booking based on the chosen No Frills Package. Deposit is applied to the balance of your payment. Payment in full is due 10 days prior to your arrival date, and we accept cash and most major credit cards, however, we do not accept pre-paid credit or debit cards.

Cancellations
We will refund your deposit less a $50 cancellation fee, provided you cancel at least 30 days prior to your arrival date. For cancellations between 30 and 10 days prior to your arrival, your deposit will be refunded less a $350 service fee.

Balance must be paid at least ten (10) days prior to your scheduled arrival or the reservation will be cancelled, and none of your deposit will be refunded.

Your reservation is not deemed cancelled until you have received a cancellation confirmation from St Francis Cottage.


Outdoor Wedding Package:

Deposit and Payments

A 50% deposit is required to secure your ceremony date, and your deposit will be applied to the balance of the package. Payment in full is due 10 days prior to your arrival date, and we accept cash and most major credit cards, however, we do not accept pre-paid credit or debit cards.

We will refund your deposit less a $100 cancellation fee, provided you cancel at least 45 days prior to your arrival date. For cancellations between 45 and 10 days prior to your arrival, your deposit will be refunded less a $500 service fee.

Balance must be paid at least ten (10) days prior to your scheduled arrival or the reservation will be cancelled, and none of your deposit will be refunded.

Your reservation is not deemed cancelled until you have received a cancellation confirmation from St Francis Cottage.


Pets: A non-refundable $35.00 charge per reservation will apply for steam cleaning. Guests are responsible for any and all damages to the property or its furnishing caused by a pet. (See damages below)

Force Majeure: In the event of a natural disaster such as severe storms causing an extended power outage, we will do our best to find you other accommodations or refund the cost of your unused reservation.

Theft and Damage: SFC is not responsible for loss of possessions or money. For our guest’s safety, security cameras monitor the premises (excluding guest rooms). The credit card on file will be charged for any damage to SFC or theft of its personal property.

ARRIVAL TIMES
2:30 PM - 7:30 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
A 50 percent deposit is collected at the time of purchase. Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are not allowed. Pets are welcome. Pets must weigh under 40 pounds. St Francis Cottage (SFC) Pet Policy The Hydrangea Room on the first floor contains a separate outdoor entrance, and it is the only pet-friendly room available at SFC. Small pets are welcome (generally under 40 lbs.) at SFC and at the adjacent St Michael’s Place (SMP) vacation rental as soon as it is open and available. (Separate policies and forms apply for SMP) A maximum of two (2) dogs or cats is permitted, however, any pet that is dangerous or aggressive towards others is prohibited. A specialized cleaning fee of $35 is charged in addition to the room rate, plus TN tax. Pets are not allowed on the beds or furniture. Pet owners must provide proof of current rabies inoculation by the time of booking along with a statement of that your pet(s) is/are regularly treated for fleas and ticks. Pets must be crated when unattended, and you are responsible for your pet’s disturbance while you are not in your guest room. If your pet cannot be left alone without negatively impacting the stay of another guest, such as by whining or barking, you will need to take your pet(s) with you when you leave your guest room. SFC requires that guests provide us with cell phone numbers so that we can notify you of any disturbance caused by your pet while you are away. Due to Hamilton County Health Regulations, pets are not allowed in the interior common areas. However, well-behaved, non-barking dogs are allowed on the porch and the exterior grounds. Since SFC is not entirely secured by fencing, for the safety of your pet they must be on a leash when taken outside the Hydrangea Room. You are welcome to walk your pet on the 2.3-acre SFC premises, however, you are responsible for removing your pet’s waste left in or near the building and exterior grounds, gardens, walkways and parking areas. Plastic bags and scoops will be provided as part of the pet fee. No clean-up is necessary for waste left in the exterior wooded areas of the premises. If there is any damage to the SFC furnishings or grounds, the credit card on file will be charged for replacement value or repairs.

CREDIT CARD SECURITY
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