St Francis Cottage Policies


Please read the policies below as it is your responsibility to comply to them. By making a reservation you agree to follow ALL policies, terms and conditions.
St Francis Cottage Policies

Reservations

We accept most major credit cards to confirm a reservation. Please let us know at booking if you will be using a gift certificate or a discount voucher.  We will send a confirmation email, and if you do not receive it, please call us at (423) 400-4177 to confirm your reservation.

Minimum Stay

A two-night minimum stay applies for most weekends (Friday and Saturday). An exception may be made for last-minute reservations, so please give us a call at 423.400.4177 to see what we have available.
St Francis Cottage Policies

Room Occupancy

Room rates are based on single or double occupancy, and they include complimentary beverages, afternoon desserts, evening Social Hour, and a full gourmet breakfast. An additional fee of $35.00 per room per night will be charged for each additional guest, to accommodate food and housekeeping costs. Please understand that guest rooms, their amenities and facilities are for the exclusive use of registered guests only, including weddings and events.

Check In and Check Out

Check-in is between 2:30 p.m. – 7:00 p.m., and we gladly accommodate traveler schedules for late check-in, with prior notice by phone, email or text. Check-out is 12:00 Noon.
St Francis Cottage Policies

Children

SFC is not suitable for guests under 13 years old although exceptions are made when booking the entire house. Children of all ages will be welcome at St Michael’s Place, located on three acres adjacent to SFC. Details for booking St Michael’s Place will be added to this website once it is available.

Deposit and Payment for room reservations and (not event or wedding related)

A one-night deposit plus applicable taxes per room is charged at the time of booking for any single-night stay. Weekend, multiple nights and holidays are charged at booking for 50% of the entire stay plus applicable taxes, per room, either online or by phone. Deposit is applied to the balance of your payment. Payment in full is due at check-in, and we accept cash and most major credit cards, however, we do not accept pre-paid credit or debit cards. Payments for gift shop items and gift certificates are collected when purchased. (See below for special event, elopement and wedding policies.)

St Francis Cottage Policies

Room Cancellations and Changes for room reservations

Cancellations and changes (for any reason) must be made at least 14 days prior to arrival date, or a fee of one night’s stay applies unless we are able to re-book the room. If you have contacted us less than 14 days ahead of your reservation, if the room(s) can be rebooked prior to your original arrival date, you will be given a refund, less a $50 processing fee.  Room reservations canceled 14 days or more from the arrival date will gladly be refunded, exclusive of a $25.00 processing fee. Unless canceled, we are unable to issue a refund for any room(s) reserved but not occupied and you will be charged for the full reservation.  If your have reserved the entire Cottage, we require notification of cancellations and changes 30 days prior to arrival date, and the above cancellation provisions will apply per room. (These policies do not apply to special event, elopement or wedding packages)
St Francis Cottage Policies

Weddings and Events

In consideration of all guests, all rooms must be rented if you plan to host a wedding or other weekend event at SFC, such as a family reunion or a retreat.  Elopement ceremonies may be scheduled without booking the entire Cottage.  We welcome mid-week event bookings for all types of gatherings based on availability and occupancy.   Please call for details.

Pets

SFC has one pet-friendly suite with separate entrance, and up to two dogs or cats are permitted, based on availability.  When open, the adjacent St Michael’s Place VRBO will be available to guests with pets.  Service dogs are permitted throughout the Cottage.  For the consideration of our other guests, pets are not allowed in the Library, Great Room, Breakfast Areas and rear deck. Please see our Pet Policy and Indemnity for more details regarding restrictions. A non-refundable $35.00 charge will apply for steam cleaning.  Pet boarding recommendations are available upon request.
St Francis Cottage Policies

Smoking, Candles, and Incense

For the comfort of our guests and their health, SFC is a non-smoking area within 10 feet of the building, porches, and decks.  If this policy is broken, there will be a $200 specialized cleaning fee charged to the credit card on file. Smoking is permitted on the exterior grounds.  Due to our insurance regulations and for the safety of all guests, guests are not permitted to burn flame candles, incense or oil lamps of any kind.

Force Majeure

In the event of a natural disaster such as severe storms causing an extended power outage, we will do our best to find you other accommodations or refund the cost of your unused reservation.

Theft and Damage

SFC is not responsible for loss of possessions or money. Safes are provided in the rooms, and for our guest’s safety, security cameras monitor the premises (excluding guest rooms). The credit card on file will be charged for any damage to SFC or theft of its personal property.